Athena's Elements LOVE IT Guarantee
We are so confident that you will LOVE Athena's Elements that we guarantee your complete satisfaction, and the overall quality of our products. We've crafted our product guarantee policy to make purchasing Athena's Elements easy and worry-free. If you don't love it, we've got you covered!
When you receive your order, please take it for a spin and see if it's everything you've EVER wanted. If for some reason, you are not convinced that you LOVE Athena's Elements, please see below which one suits your situation.
Once your order arrived:
You have 30 days to test drive, check the quality, usability and comfort, and see if you want us to be part of your crafting world.
- If you LOVE your order, but there is a quality issue on part or the entire order, we sincerely apologize, but because we manually pack your order, it "sometimes, (very seldom)" happen no matter how careful we are. BUT... we will replace the faulty or damaged ones at no cost to you. (We mean it when we say "Hassle-Free" :) ) We just need a picture of the damage part so we can document and make an improvement on it, there is no exception and we apologize for the small inconvenience. BUT, that's how we are able to stay on business and continue to deliver PREMIUM product because we take quality issues VERY SERIOUSLY. We also need your Order ID# for our records and returns documentation purposes.
- If you just don't like it because it doesn't work for you for some reason, or if it's something not what you were expecting, we SINCERELY apologize! We LOVE to have your business but we also understand. Please contact us or click HERE.
For 31 - 60 days:
- If the product is damaged, you still get the same VALUE replacement. We still need pictures and Order ID# for the reasons mentioned above, under your 30 days warranty. If you decide to return the product instead of replacement, you get a full refund minus the shipping fee if applicable. We know situations aren't the same for everyone, so if your situation is unique and not mentioned, please contact us because we can definitely make an exceptions on some cases.
- If you just don't like it after 30 - 60 days, you get a FULL VALUE CREDIT from our store to shop for later, minus the shipping cost.
- Shipping Cost is NOT refundable.
60 Days to One Year of Purchase:
If it is passed the LOVE IT GUARANTEE Period, please contact us so we can discuss your situation and give you our BEST customer satisfaction option. We know that every situation is unique, so we want to communicate with you directly. Please click HERE.