free shipping on all orders

SHIPPING AND RETURN POLICY

 

We Offer The Fastest Shipping & Hassle-Free Returns!

 

Shipping Information

  • FREE Standard Shipping on all orders.
  • We do not ship outside the USA at this time. 
  • Your order will arrive within 5-10 Business Days.
  • For US customers, we offer Priority Shipping for $9.95 
  • Expedited Shipping for $19.95. 

 

WARRANTY: 

We offer one year Limited Manufacturers Warranty on all products. Lost and damages that is not due to manufacturing is not covered on this warranty.

 

Return, Refund & Exchange Policy

  • We offer 100% Satisfaction Guarantee or your money back. Please contact us for return requests.
  • We accept returns for orders made within 30 days.
 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, contact us directly and we may send a replacement if the product is defective due to our error.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase which is your Order ID #. 

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@athenaselements.com.

Sale items (if applicable)


Only regular priced items may be refunded, unfortunately clearance or close out items cannot be refunded.

Exchanges (if applicable):


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@athenaselements.com and send your item to: 3615 Duck Pond Court Jacksonville Florida US 32226.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 


Return Shipping:

To return your product, you should mail your product to: 3615 Duck Pond Court Jacksonville Florida US 32226

Contact Us:
support@athenaselements.com
info@athenaselements.com

Or Contact us through:
www.facebook.com/AthenasElements
www.twitter.com/AthenasElements
www.instagram.com/AthenasElements

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.