SHIPPING AND RETURN POLICY

We Offer The Fastest Shipping & Hassle-Free Returns!

 

Shipping Information

  • FREE Standard Shipping for all USA orders of $20 or more!
  • We do not ship outside the USA at this time. 
  • Your order will arrive within 5-10 Business Days.
  • For US customers, we offer Priority Shipping for $9.95 
  • Expedited Shipping for $19.95. 

 

 WARRANTY: 

We offer one year Limited Manufacturers Warranty on all products. 

 

Return, Refund & Exchange Policy

  • We offer 100% Satisfaction Guarantee or your money back. Please contact us for return requests.
  • We accept returns for orders made within 30 days.
  • Contact us if orders are passed the 30-day period. A replacement may be sent if product is defective due to our errors.

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, contact us directly and we may send a replacement if the product is defective due to our error.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase, or Order ID #.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@athenaselements.com.

Sale items (if applicable)


Only regular priced items may be refunded, unfortunately clearance or close out items cannot be refunded.

Exchanges (if applicable):


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@athenaselements.com and send your item to: 3615 Duck Pond Court Jacksonville Florida US 32226.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping:

To return your product, you should mail your product to: 3615 Duck Pond Court Jacksonville Florida US 32226

Contact Us:
support@athenaselements.com
info@athenaselements.com

Or Contact us through:
www.facebook.com/AthenasElements
www.twitter.com/AthenasElements
www.instagram.com/AthenasElements

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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